What we believe.
The most successful and sustainable businesses are run by high performance organizations where trust, transparency, employee ownership and full free two way flow of information are the norm.
We reject the soft bigotry of low expectations. We believe everyone wants to be great and can be intrinsically motivated, however they will always act logically.
We believe questions trigger the mind. Always ask: why?
We believe you go in the direction of your focus. We operate from current realities but are forward focused in our thinking and problem solving.
Three conditions accelerate change: People feel good about themselves, their ideas are involved in the process and their motivations are involved in the process.
Solutions to problems can and should be inclusive, creating value for all stakeholders.
How we collaborate.
We begin working with you by discussing your winning ambitions for your project.
To determine where to play and how to win, we look for patterns in observable data and combine them with insights from lived experience, those closest to the data and expert guidance. We use this information to formulate hypotheses about root causes and implementable solutions. We then design and conduct experiments to prove or disprove our thinking.
This helps us crystallize and refine go forward strategies, with a focus on delivering early wins that will energize stakeholders and stack the deck for the success of future initiatives. Together we assess the capabilities and organizational design needed to successfully implement solutions and strategies as well as the best way to successfully acquire, build and retain these capabilities.
Our operations advisory work also involves a definition of customer expectations, the customer promise and the ideal operating state. Together we rank competing priorities to deliver an optimized operating model.
